
OFFICIAL INTERNATIONAL NOTICE
FAQ
- Why is the payment I received lower than the transaction amount?
The payment you received may be lower because Indonesian Value Added Tax (VAT) has been collected on the transaction in accordance with Indonesia’s VAT Collection System for Cross-border Digital Transactions (SPP-TDLN).
Where applicable, the VAT amount is collected through a designated financial intermediary or another party appointed under Indonesian law before the payment is remitted to you.
- Has my payment been charged an additional fee?
No.
The difference between the transaction amount and the payment you receive does not represent a fee, commission, or charge imposed by the payment service provider or financial intermediary.
It reflects the collection of Indonesian VAT under the applicable laws and regulations.
- Who collects the Indonesian VAT?
The VAT is collected through a designated financial intermediary or another party appointed under Indonesian law as part of Indonesia’s VAT Collection System for Cross-border Digital
Transactions (SPP-TDLN).
- Does this mean I have to register for VAT in Indonesia?
Not necessarily.
Your obligations under Indonesian law depend on the applicable legal provisions.
This VAT collection mechanism itself does not automatically create additional registration obligations.
- Do I need to remit the VAT to the Government of Indonesia?
No.
Where VAT has been collected through the SPP-TDLN mechanism, the collection and remittance are carried out by the designated party in accordance with Indonesian law.
- Which transactions are subject to this VAT collection mechanism?
The mechanism applies only to transactions that meet the requirements under Indonesia’s applicable laws and regulations.
Not all payments from Indonesia are subject to VAT collection.
- How can I identify the VAT amount collected?
Where applicable, your payment statement or settlement report will indicate the amount of Indonesian VAT collected.
- Can I recover or claim a refund of the VAT?
Refunds or adjustments, where applicable, are governed by the relevant provisions of Indonesian law.
Please refer to the applicable guidance or contact the relevant authority for further information.
- Where can I obtain more information?
Please refer to:
- the Official International Notice issued by the Government of the Republic of Indonesia;
- the official guidance published by the Ministry of Finance of the Republic of Indonesia; and
- the official contact channels listed on the Government’s website, www.pajak.go.id.
- Who should I contact if I have questions about my payment?
If your inquiry relates to:
Your payment or settlement amount
→ Please contact your payment service provider or financial intermediary.
Indonesia’s VAT collection mechanism or applicable regulations
→ Please refer to the Ministry of Finance of the Republic of Indonesia through the official contact information provided on its website.
Additional Information
Indonesia’s VAT Collection System for Cross-border Digital Transactions (SPP-TDLN) is designed to facilitate the collection of VAT on the consumption of digital goods and services in Indonesia in accordance with the applicable laws and regulations.
This mechanism supports an efficient, transparent, and consistent VAT collection process while providing greater certainty for businesses engaged in cross-border digital transactions.
|
Term |
Meaning |
|
Customer |
A purchaser located in Indonesia. |
|
Foreign Merchant |
A seller or service provider located outside Indonesia. |
|
Financial Intermediary |
A bank, payment institution, or other party designated under Indonesian law to collect VAT. |
|
VAT |
Indonesian Value Added Tax. |
|
SPP-TDLN |
Indonesia’s VAT Collection System for Cross-border Digital Transactions. |
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